At Testbirds, we connect businesses with their end users to help companies fine tune their products, find out what users really want, and deliver the highest quality and most user-friendly end product, whether it’s on a desktop or a smart home device.
And we practice what we preach, so we undertook two usability tests on our very own “Nest” landing page! To ensure our own platform’s user interface is doing what we intend it to do; provide the smoothest and easiest experience for users.
We conducted four tests; two Bugability™ tests and two Remote Usability tests, one of each on the tester landing page and on the client landing page, which were assessed for both usability and functionality. Testers were encouraged to voice their opinions through use cases and qualitative and quantitative questions. In today’s blog edition, we will be looking at the tester landing page test!
For the tester landing page test, 16 testers, with a mixture of ages and gender, fluent in either German or English were asked to carry out six use cases (which are tasks or points that a user needs to complete or reach) and 12 questions. This was so testers could record their thoughts and opinions, on both mobile and desktop, across Android, iOS, and Windows.
Two testers also carried out Remote Usability videos (where the tester records their screen and talks through their steps and their thoughts as they move through the website) on their desktop and tablet; to ensure the website was tested on a wider scope. Remote usability videos let clients and project managers see how people interact with a website, as well as understand the thought process of users as they say why they navigated to a certain area and what they expected to see.
The feedback was divided between the three pages, encompassing the landing page, the registration process and finally their Nest dashboard. After scrutinizing the three pages, testers were able to identify 43 bugs, 5 of which were categorized as critical, from the website crashing to loading errors! Alongside finding the bugs, testers found discrepancies such as inaccurate language changes between the translated websites, and varying font sizes. Through the remote usability videos, 3 bugs were unearthed.
Testers were encouraged to give any suggestions on how to better improve their experience on the website or any additions that would make their time spent on the platform better. Testers contributed their ideas such as “adding dynamic elements’, “adding flags to country names” and “add social media icons to the page”. Interestingly, no one point was reiterated by another tester, highlighting how the diversity of our testers was able to reveal minute details that others were not able to pick up on, and how users vary in what they expect in a website.
In the next blog post, we’ll be looking at the test for the client landing page. Over the next few weeks, we’ll also be talking to the testers who undertook the test as well as our development team who took all the insights and made the website even better!